Generation Z refers to those born between the mid-to-late 1990s to early 2010s, and they are set to be the biggest consumer group in the market. Businesses are looking to find ways that can effectively attract Gen Z. In this article, we are going to explore how A.I. can be a solution to Gen Z marketing, especially on improving customer engagement.

The Potential of Gen Z Consumers

According to Sarah Weiss, the author of the book “InstaBrain: The New Rules for Marketing to Generation Z”, Gen Z is expected to account for 40% of U.S. consumers and is set to be the most financially powerful generation…

How A.I. can revolutionise HCI and impact consumer engagement?

We have witnessed numerous paradigm shifts for Human-Computer Interactions in every decade. A well-designed computer interface can directly influence how successful the product is, and as different kinds of innovative technologies are emerging today, the study of HCI has also come to a new stage. In this article, we are going to explore the trends of HCI and discuss how businesses specifically can revolutionise their relationship with consumers with the improvement of A.I. technology.

What is HCI?

As a field of research, Human-Computer Interaction studies have been around since the 50s and 60s, when computers were first invented but still not commonly used…

We have been living in a post-COVID-19 world for more than a year and inevitably our lifestyles and habits have changed significantly during this time. Businesses that have been adversely affected by the pandemic have caused many of them to explore cost cutting measures and/or new ways to generate sales in order to survive. Meanwhile, some businesses, in particular those with online presence, have seen new opportunities during these volatile times. In this article, we will be looking at the retail industry and discussing how Conversational A.I. has helped e-Commerce businesses to reach the next level during the pandemic.

Retail in COVID-19


According to a report by the Economist (2019), 61% of US companies executives already use Intelligent Automation and Hyper Automation in their business processes extensively. We previously explored how Conversational A.I. Office Assistants could help to improve engagement with staff in the workplace and improve on overall efficiency and productivity. In this article, we will dive deeper into both Robotics Process Automation (RPA) and AI as the technologies driving the automation landscape.

RPA — an Introduction

RPA, sometimes also referred to as software robotic, is a form of business process automation technology that uses rule-based logic and structure to automate mundane and repetitive business…

Office administration work is a mundane yet essential component of any business across all industries. Companies, in particular large conglomerates, invest huge sums of money in administration manpower each year to keep these dull and repetitive chores running. In this article, we explore how Conversational AI can transform your workplace to generate huge cost savings while boosting the overall productivity of your staff.

What is Conversational AI?

Traditionally, computers have only had the ability to comprehend data and coding languages, Conversational A.I. is a technology that empowers computers to understand and interact with humans in our natural languages like English and Chinese. Popular examples…

Kami Intelligence Limited

Intelligent Machine Conversation

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