How can an A.I. Office Assistant improve business metrics?

Office administration work is a mundane yet essential component of any business across all industries. Companies, in particular large conglomerates, invest huge sums of money in administration manpower each year to keep these dull and repetitive chores running. In this article, we explore how Conversational AI can transform your workplace to generate huge cost savings while boosting the overall productivity of your staff.

What is Conversational AI?

The technical term for Conversational A.I. is Natural Language Processing or NLP for short. With the advent of deep machine learning — vastly increasing computational power and therefore problem-solving capabilities — there has been an explosion of new NLP solutions such as machine translation, sentiment analysis, speech recognition, text classification, and many others. These Conversational A.I. solutions create an emphasis on understanding and humanising the relationship between humans and computers, which has already seen some applications in improving customer service satisfaction. In this article, we will explore how Conversational AI can improve office administration applications.

Hiring an A.I. Office Assistant

Whilst it would be unrealistic to eliminate e-mails altogether, an A.I. Office Assistant empowered with Conversational A.I. could read incoming emails and summarise the contents, even helping to generate responses, schedule appointments, and create reports, thereby saving time for employees. By saving time spent on trivial tasks, employees can reinvest that time into more value-generating activities — saving costs, while boosting opportunities.

An often overlooked area of human resource management is the importance of maintaining and improving employee engagement. Companies with higher employee engagement ratings are reported to have 22% more profits and 21% more productivity than their counterparts with lower ratings. Improving communication between staff and the company is the key to increasing employee engagement. According to a study by Towers Watson, when neither leaders nor managers are perceived to be effective in communicating and driving engagement, only 8% of employees report being highly engaged. Hiring an Office Virtual Assistant to act as a representative of the company on general human resources issues can achieve this effect.

Engaging with employees is also likely to reduce staff turnover rates, which is desirable as on-boarding and training of new employees have traditionally been a significant drain on resources. However, even in this respect, by integrating internal operational workflow processes with an A.I. Office Assistant, new employees can receive training oversight and intuitive step-by-step guidance for learning new processes at no additional cost to the company. IBM reportedly estimates that they have realised almost $1 billion in savings since 2011 by integrating A.I. in their HR department. This human resources A.I. helps them with employee training, performance reviews, and even predicts which employee is getting ready to quit.

Conclusion

Reference

Carleton University. (2017. April 20). Carleton Study Finds People Spending a Third of Job Time on Email. [News Release]. Retrieved from https://newsroom.carleton.ca/archives/2017/04/20/carleton-study-finds-people-spending-third-job-time-email/

Sorenson, S. (2013, June 20). How Employee Engagement Drives Growth. Gallup. https://www.gallup.com/workplace/236927/employee-engagement-drives-growth.aspx

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